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When
will I receive my new phone ?
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What
is your phone warranty?
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What
is your Return and Refund policy?
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How
do I track the status of my order?
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How
will my order be delivered?
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Can
I return or exchange my phone if I do not like it?
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What
if I’m not approved by my selected carrier?
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How
will I be billed?
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Can
I modify my order?
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| When
will I receive my new phone ? |
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| Once
you submit your application and you are approved for the
wireless plan, your phone is shipped within 24 hours using
Fed Ex 2-day delivery. |
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| What
is your phone warranty? |
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| All
phones come with a standard manufacturer warranty (usually
1 year). If you suspect your phone is defective and it
is beyond 30 days, contact your wireless carrier and tell
them that you think your phone is defective. They can
provide you with the manufacturer customer center to help
you determine if it is eligible for replacement. |
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| What
is your Return and Refund policy? |
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| You
have 14 days from the date of activation to cancel your
contract with your carrier and return your phone. Your
sales receipt (included in box) will print the date of
activation. A FedEx or UPS return label will also be included
in the box. Please save all materials that are in the
shipment in case you decide to return. |
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| How
do I track the status of my order? |
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| We
ship all orders via FedEx unless they do not serve your
delivery address. If you requested Next Business Day delivery,
your order will be delivered on the next business day
after the carrier approved your order. If you requested
2nd business day, your order will be delivered 2 business
days after the carrier approved your order. Once your
shipment is picked up by FedEx, we will display your tracking
number on the Order Status page and provide a link directly
into FedEx so you can track it to your door. |
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| How
will my order be delivered? |
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| We
ship all orders via FedEx unless they do not serve your
delivery address. If you requested Next Business Day delivery,
your order will be delivered on the next business day
after the carrier approved your order. If you requested
2nd business day, your order will be delivered 2 business
days after the carrier approved your order. Once your
shipment is picked up by FedEx, we will display your tracking
number on the Order Status page and provide a link directly
into FedEx so you can track it to your door. |
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| Can
I return or exchange my phone if I do not like it?
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| Your
satisfaction is our goal. If you are not satisfied with
your purchase and would like to exchange it for another
item or return it altogether, simply follow the Return
& Exchange procedures located on your sales receipt. For
additional information, terms and conditions, please sign
in and visit the Satisfaction Guarantee tab. |
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| What
if I’m not approved by my selected carrier? |
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| If
you are not approved for service or require a deposit,
we will automatically search other carriers in your area
to find a comparable rate plan and phone. |
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| How
will I be billed? |
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| We
will bill you for any equipment related charges such as
phones, accessories, airtime cards, Device Protection,
shipping, and/or processing fees once your item ships.
Your credit card statement will show our charges as “CELL
STORES” or "CELL PHONE PURCHASE". The wireless carrier
you selected will bill you for any plan-related charges
such as your monthly plan fee. |
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| Can
I modify my order? |
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| Yes,
we want to be sure that your order is delivered properly
the first time. To modify your order, please sign into
our Customer Support center and chat with an agent or
email us your changes. Please note that changes to any
personal information such as your name or address may
delay the processing of your order and cannot be accepted
after the carrier has approved your application |
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If
you want to add a line to your existing family share plan, please
call our toll free number directly for special pricing.
