RETURN
& EXCHANGE POLICY
-General Product Policy
Equipment
Condition
All returned merchandise is subject to review and must be returned
in original new condition including all of the components within
the original box, with no more than 30 minutes of usage on the device.
At our discretion, your return may be declined due to cosmetic or
internal damage to the device(s), parts, manufacturer packaging/literature,
etc., thus resulting in a partial credit or, if applicable, you
may be required to reimburse the $250 equipment discount agreed
upon within the Terms & Conditions at the point of purchase. Returned
items will not be sent back to you.
Return Shipping
A pre-paid, self-addressed return shipping label is included with
each package. Please refer to the instructions on the back of this
sticker to return the package and save your tracking number. We
are not responsible for lost products without a signed proof of
delivery. Shipping charges are your responsibility should you choose
to use a different shipment company.
Fees Charged by Your Wireless Carrier
If you signed a contract for a new account with a wireless service
provider and do not wish to keep the service, it is your responsibility
to contact the carrier to cancel your account. You should contact
the carrier directly regarding any activation fees, monthly usage
costs, taxes, and/or early termination fees that may be owed.
Most wireless carriers do not charge termination fees if you cancel
a new account within the first 15 days of establishing a new contract;
however if you return a wireless device and do not deactivate your
service with your wireless carrier, you may be charged monthly usage
costs, taxes, and/or early termination fees as agreed upon within
the Terms & Conditions at the point of purchase.
Return Processing Time
Upon receipt of your return package, we will process your returned
item(s) within 48 business hours. If your return is accepted, you
will receive a credit confirmation via email. If there are any issues
or problems with your return, we will notify you via telephone or
email. If you meet all the requirements of our return policies,
we will refund the equipment purchase price, after any necessary
deductions, to the credit/debit card account used for the original
transaction. Shipping charges are not refundable.
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