RETURN
& EXCHANGE POLICY
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For wireless devices without service activation
To
exchange your purchase for a different model, you must contact our
Customer Service department within 15 days of your process date
to obtain a Return Authorization (RA) number. You will be charged
the price of your new preferred item and your account will be authorized
(not charged) for a $250 safety fee. This authorization is intended
to promote the safe return of your original wireless device to our
facility. To avoid this charge and be eligible for a full refund
for your original wireless device, you must ensure that we receive
your original device in original new condition with no more than
30 minutes of usage and all of the product literature, manufacturer
packaging and parts included in your shipment, within 30 days after
your process date. If we do not receive your original device within
the 30 day period and/or it is not returned in original condition,
you may be charged the $250 fee. Returned items will not be sent
back to you.
If you are not satisfied with your purchase or any other offers
available from the wireless service provider, you may request a
100% refund of your purchase price. To be eligible for a refund,
you must contact our Customer Service department within 15 days
of your process date to obtain a Return Authorization (RA) number,
and you must ensure that we receive your purchase in original new
condition including the wireless device(s) with no more than 30
minutes of usage, product literature, manufacturer packaging and
parts shipped with your order within 30 days of your process date.
You must complete the following steps to receive proper credit:
1. Call our Customer Service department at the toll free number
found on your sales receipt included with your shipment within 15
days after your process date to obtain a Return Authorization (RA)
number.
2.
Fill out the top portion of the return label included in your original
shipment with your name, address and RA number, and affix it to
your shipment box. (Make sure to remove or black-out any previously
used shipment labels.)
3. Place all items as originally packaged in the shipping box and
seal the box with shipping tape. Be sure that any literature, airtime
cards, batteries, and accessories are also included with your phone
and make a copy of your invoice and RA number for your records.
All merchandise must be returned in original, new condition with
no more than 30 minutes of usage.
4. Promptly ship your package - we must receive your return within
30 days of your process date or you may not be able to receive a
full credit. Please refer to the back of the shipping label to arrange
for a package pick-up or locate the nearest authorized location
to take your box for shipment.
IMPORTANT: If you have established a new wireless account or extended
an existing contract and wish to cancel it, you must call your wireless
service provider to deactivate your account to ensure you are properly
credited and/or billed for any applicable service fees.
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